A body of research in literature has demonstrated the benefits for software companies of adopting methods to address usability and user experience. However, as revealedby the very poor usability of many software systems,companies very often do not consider such methods in their development practices. From our previous studies it emerged that one of the reason is that usability and UX are quality requirements not formally established in the Call for Tender (CfT) for developing software products to which they respond. Therefore, they do not commit resourcesto satisfy usability and UX requirements. In this paper, we reporta systematic reviewof 44national and international CfTsfor IT products, whichaimed atinvestigatingwhether and how usability requirements are mentioned.
Addressing Usability and UX in Call for Tender for IT Products
Ardito Carmelo
2015-01-01
Abstract
A body of research in literature has demonstrated the benefits for software companies of adopting methods to address usability and user experience. However, as revealedby the very poor usability of many software systems,companies very often do not consider such methods in their development practices. From our previous studies it emerged that one of the reason is that usability and UX are quality requirements not formally established in the Call for Tender (CfT) for developing software products to which they respond. Therefore, they do not commit resourcesto satisfy usability and UX requirements. In this paper, we reporta systematic reviewof 44national and international CfTsfor IT products, whichaimed atinvestigatingwhether and how usability requirements are mentioned.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
